Account
Richtlinie für Rückerstattungen und Rückgaben
Kunden können Produkte innerhalb von 14 Tagen zurückgeben. Unbenutzte Ware in Originalverpackung wird nach Prüfung schnell erstattet. Für Fragen kontaktieren Sie bitte unseren Kundenservice.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund is approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, since there is often some processing time before a refund is posted.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping returns
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at {email} for questions related to refunds and returns.